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Update Rollup 1 for Microsoft System Center 2016 Orchestrator is now available

The Microsoft System Center 2016 Orchestrator General Availability Update Rollup is now available. This update rollup package provides a collection of minor improvements to Orchestrator and we recommend that you apply this update rollup as part of your regular maintenance ... continue reading
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Monitoring Service Manager with Microsoft System Center Operations Manager

Microsoft System Center Operations Manager, along with the Service Manager management packs, provides an excellent monitoring platform for Service Manager. Many important pieces that are vital to Service Manager health can be monitored, including: Checking SQL Server to be sure ... continue reading

Removing a Service Manager WorkItem using native PowerShell cmdlets and confirming what happens to the user relationship

Hi everyone, this is Austin Mack from the Microsoft Service Manager support team. Recently I was asked how to remove a Service Manager WorkItem (Incident, Service Request, Change Request, Release Record, Problem). I was also asked to verify that the ... continue reading